Terms of Support for 2012

Posted in: General News

Dec 27

Updated terms of support as of August 7, 2012. (http://shakenandstirredweb.com/1543/lower-prices-and-a-change-in-model) At Shaken & Stirred Web we’re committed to providing kick-ass WordPress products. In order to focus more attention on creating new, unique and killer themes, while also updating existing themes with new features and functionality, we’re revising our terms of support. The revised terms of support is more of a clarification to what we consider theme support, rather than a revision. We’re still committed to helping customers get the most out of our themes and assisting them when they run into trouble getting a theme of ours working as it was intended to work. We’ll be more than happy to provide support if you experience issues getting one of our themes setup or are receiving error messages related to the theme.

Sometimes a theme is purchased with the intention to use it for something the theme isn’t necessarily meant for — a portfolio theme isn’t necessarily a perfect fit for a magazine theme. Sometimes you may want to change the layout of a theme that goes beyond what’s capable through a theme options panel. This is perfectly fine and understandable at times, however this goes beyond the scope of what we believe theme support encompasses. Beginning in 2012, we’ll no longer provide support for theme customization topics and will instead refer you to our customization request form, which we launched back in August of this year. The customization request form is for customers who are looking to have the customizations done for them by a third-party WordPress developer. If you’re a WordPress developer and would like to make the theme customizations yourself but need assistance figuring out something about the theme, you’ll need to dig into the theme code. All of our themes follow WordPress coding standards and the best resource for our theme code is the WordPress documentation.

To reiterate, free theme support for our paid themes isn’t going anywhere. If you’re having trouble getting a theme of ours to work as it’s described, send us an email through our support form and we’ll help you out. However, customization support does not equal theme support, and in order to focus more time into creating more kick-ass products for you, customization advice will no longer be provided beginning in 2012.